Dragon Keeper

Support

Something not working, or a question about Dragon Keeper? Email and a real person will answer.

Email: info@itelves.com

Common questions

How do I get into the grown-up area?

From the Lair or the "Who is playing" screen, tap Grown-ups, press and hold for 3 seconds, then answer the math question.

Can more than one child use it?

Yes. Add each child in the grown-up area. Each child gets their own dragons and progress on the same device.

Does one purchase cover our other devices?

Yes, through Family Sharing on Apple devices and Family Library on Google Play. Progress does not move between devices, because nothing leaves the device it was made on.

Are there any in-app purchases or subscriptions?

No. You pay once. Everything in the app is earned by playing.

Can my child talk to other people in the app?

No. There is no chat, messaging or social feature of any kind, and the app does not connect to the internet.

We got a new phone. Can we move progress?

Not at the moment. Progress lives only on the device, which is what keeps it private.

How do I start over?

In the grown-up area, choose the child and use Reset. You will be asked to confirm, because it can't be undone.

Which ages is it for?

Children learning their times tables, usually around ages 6 to 12, or second to fifth grade.